Rental terms

Payment

You pay the full price when you book. Your kit is reserved for your date once payment goes through.

We save the card you pay with so we can charge the fees described below. We'll always email you when we do.

Cancelling

Cancel at least 2 weeks before your wedding date and we'll refund you in full. Cancellations after that aren't refunded.

Changing your date

You can move your wedding date for free from your account any time before your kit ships, as long as we have a kit for the new date.

Shipping

We ship to the contiguous US (the lower 48 states and DC) only. If you pay with an address outside it, we'll cancel the booking and refund you in full.

Your kit is scheduled to arrive about 4 days before your wedding. If it doesn't arrive before your wedding day, we'll refund you in full.

Your rental period and returns

Your rental starts the day your kit is delivered and lasts the number of days in your package, plus any extra days you add.

Pack everything back in the box and drop it at UPS with the prepaid label by the last day of your rental.

If it ships back late, we charge $99 for each day late.

Loss and damage

From the time we confirm your kit has shipped until it's back with us, you're responsible for it. If it's lost, stolen, damaged, or not returned, we charge the cost to repair or replace what's affected.

Normal wear and tear is on us. With damage protection ($39, included with The Full Feature), accidental damage such as drops and spills is covered too. Damage protection doesn't cover loss, theft, or a kit that isn't returned.

Keep your UPS drop-off receipt until we confirm the kit is back.

Your footage and film

We send your raw footage within 24 hours of your kit reaching us, and your edited film within the turnaround for your package.

Your film and footage stay in your account for one year after we upload them, then they're deleted. Download copies to keep them.

Your guests do the filming, so we can't promise any particular moment is captured. We're not responsible for footage that's lost or damaged before the kit reaches us, such as a memory card removed or erased at the wedding.

Our responsibility

If we can't provide your rental or film, we'll refund what you paid for the part we couldn't provide. Our total responsibility is limited to the amount you paid us.

Questions

Email hello@theweddingcamcorder.com. We usually reply within a day.